John Cedillo
John Cedillo
Location: Charlotte, NC

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Professional Summary

Azure Cloud Engineer with experience designing, deploying, and supporting secure and scalable cloud solutions on Microsoft Azure. Skilled in infrastructure-as-code, automation, monitoring, and cloud governance to ensure reliable and cost-efficient operations. Strong collaborator who works closely with development and operations teams to streamline delivery pipelines and modernize application environments. Committed to operational excellence and enabling organizations to fully leverage Azure’s cloud capabilities.

Professional Experience

DevOps Engineer

Ensono

– Present
Remote
  • Supported enterprise Azure environments through infrastructure provisioning, configuration changes, application deployments, resource lifecycle management, and decommissioning activities.
  • Automated large-scale Azure resource configuration changes using Azure PowerShell, developing and validating scripts to improve deployment efficiency while maintaining reliable manual fallback procedures.
  • Assisted with application deployment and configuration using Terraform, Cisco CloudCenter, Azure Entra ID, Azure SDKs, and third-party service integrations.
  • Investigated Azure infrastructure, application performance, and service integration issues, collaborating with Microsoft support, platform teams, and client stakeholders to restore service and resolve complex platform problems.
  • Developed proof-of-concept Azure solutions to address client business requirements, including Azure Functions, Azure Monitor custom telemetry integrations for isolated App Service Environment (ASE) networks, and custom Azure Policy governance solutions.
  • Collaborated directly with clients to triage production issues, define solution requirements, coordinate service outage communications, and recommend cloud optimization opportunities to improve operational efficiency and infrastructure costs.
  • Configured and supported Azure DevOps deployment pipelines, including service connections, while maintaining technical documentation and coordinating cross-functional implementation activities through ServiceNow.
Azure Azure PowerShell Azure Functions Azure Monitor Application Insights Azure Policy Datadog ServiceNow

App Service Chat Support Engineer

Microsoft

–
Remote/Las Colinas, TX
  • Diagnosed and resolved Azure App Service configuration, deployment, and performance issues through real-time customer engagement within a high-volume technical support environment.
  • Investigated complex Azure App Service issues using platform diagnostic tooling to identify root causes and recommend effective remediation strategies.
  • Advised customers on Azure architecture and implementation best practices, providing Microsoft documentation, code samples, and design recommendations aligned with business objectives.
  • Coordinated cross-functional investigations involving Azure engineering and platform support teams to resolve service outages, platform issues, and complex customer escalations.
  • Served as the primary customer liaison during critical incidents, delivering timely status updates and driving issue resolution through collaboration with internal engineering teams.
  • Identified tooling limitations and product defects, partnering with internal teams to submit product feedback and improve Azure platform capabilities.
Azure Portal Azure App Service Azure App Configuration Azure Resource Manager ARM Templates Azure PowerShell Azure CLI Application Insights Azure Monitor Deployment Center Kudu

Azure Dev Support Engineer

Microsoft (Kforce, Inc.)

–
Remote/Las Colinas, TX
  • Diagnosed and resolved Azure Resource Manager (ARM) deployment issues, providing guidance on template authoring, optimization, and infrastructure deployment best practices.
  • Supported Azure governance solutions by troubleshooting Azure Policy, Initiatives, Azure Blueprints, and Azure Lighthouse implementations to help customers achieve compliance and delegated resource management objectives.
  • Investigated complex Azure deployment failures using ARM diagnostics and Kusto queries to isolate root causes across Azure Resource Manager and individual resource providers.
  • Collaborated with Microsoft engineering, SMEs, and product groups to investigate platform issues, escalating confirmed product defects through Internal Case Management (ICM) processes.
  • Advised customers on Azure infrastructure automation and governance strategies, supplying technical documentation, implementation guidance, and sample solutions aligned with customer requirements.
  • Assisted with troubleshooting additional Azure platform services, including API Management (APIM) and Azure Batch, while supporting cross-functional engineering investigations.
Azure Portal Azure Resource Manager (ARM) ARM Templates Azure Policy Azure Initiatives Azure Blueprints Azure Lighthouse ARM Templates Bicep Azure PowerShell Azure CLI Kusto Query Language (KQL) API Management (APIM) Azure Batch

Application Support Engineer

SRS Distribution Inc.

–
McKinney, TX
  • Designed and implemented a custom fleet asset acquisition workflow within the DMSi Fleet Management platform, replacing a paper-based process with a digital solution that reduced processing time from days to minutes or hours.
  • Developed custom CRM and Fleet Management solutions using JavaScript, HTML, CSS, and jQuery, including reports, dashboards, workflows, and event-driven automation to streamline business processes.
  • Automated manual business operations by implementing JavaScript-based triggers responding to application lifecycle events, improving operational efficiency and reducing repetitive administrative tasks.
  • Administered enterprise CRM and Fleet Management environments through user provisioning, permission management, data maintenance, and custom view configuration.
  • Provided primary technical support for DMSi business applications, diagnosing application, performance, and user access issues while coordinating escalations with vendor support.
  • Participated in testing new application modules and feature enhancements while developing technical documentation and assisting with end-user training.
DMSi CRM DMSi Fleet Management JavaScript HTML CSS jQuery Workflow Automation Business Process Automation

Selligent CRM Support Engineer

Arcadium Technologies LLC

–
North Richland Hills, TX
  • Provided technical support and implementation services for enterprise Selligent CRM environments, diagnosing application issues and delivering customized solutions for client requirements.
  • Customized CRM applications through scripting, form development, and application configuration to support client-specific business processes.
  • Developed and modified SQL Server Reporting Services (SSRS) reports and Transact-SQL queries to generate customized reporting and PDF output for client business needs.
  • Investigated and resolved application defects involving custom scripting and third-party web service integrations, improving application reliability and customer experience.
  • Administered CRM environments through user management, application configuration, and knowledge base documentation to support ongoing client operations.
Selligent CRM JavaScript HTML CSS Microsoft SQL Server Transact-SQL (T-SQL) SQL Server Reporting Services (SSRS) Microsoft SQL Server Management Studio Web Services

Internet Explorer SDK Support Engineer

Microsoft (Convergys Corporation)

–
Richardson, TX
  • Provided advanced technical support for Microsoft Premier customers, diagnosing complex enterprise web application issues across large-scale production environments.
  • Investigated browser compatibility, performance, memory, networking, and application stability issues using structured debugging methodologies and root cause analysis.
  • Performed deep debugging of web technologies including JavaScript, VBScript, HTML5, CSS3, WinInet, WinHTTP, ActiveX, and the .NET Framework to resolve application defects and compatibility challenges.
  • Utilized advanced diagnostic tools including WinDBG, DebugDiag, Fiddler, Windows Performance Recorder (WPR), Windows Performance Analyzer (WPA), Performance Monitor (PerfMon), and Message Analyzer to troubleshoot complex production issues.
  • Developed sample applications and proof-of-concept code in HTML, CSS, JavaScript, and C# to demonstrate recommended solutions and implementation approaches for enterprise customers.
  • Expanded expertise in ASP.NET MVC, ASP.NET Core, and C# through independent development projects, strengthening full-stack web development capabilities.
JavaScript HTML5 CSS3 C# .NET Framework ASP.NET MVC ASP.NET Core VBScript WinInet WinHTTP ActiveX Fiddler WinDBG DebugDiag Windows Performance Recorder (WPR) Windows Performance Analyzer (WPA) Performance Monitor (PerfMon) Microsoft Message Analyzer

CRM Web Developer

Viverae, Inc (SimplyWell LLC)

–
Dallas, TX
  • Developed and customized Microsoft Dynamics CRM solutions using out-of-the-box platform capabilities, including entities, forms, and embedded web resources to support business operations.
  • Extended Microsoft Dynamics CRM functionality through C# plugins and custom web resources to automate business processes and overcome platform limitations.
  • Troubleshot and resolved Microsoft Dynamics CRM application issues while supporting ongoing platform enhancements and operational stability.
  • Collaborated with business stakeholders to evaluate operational requirements and recommend CRM solutions aligned with organizational objectives.
  • Participated in cross-functional planning sessions to support business process improvements and future Microsoft Dynamics CRM enhancements.
Microsoft Dynamics CRM C# .NET Framework JavaScript HTML CSS CRM Customization Plugin Development

CRM Web Developer

Dealertrack, Inc

–
Dallas, TX
  • Maintained and customized production websites through HTML, CSS, JavaScript, XML, and Velocity template development to support client-specific requirements.
  • Implemented new customer website deployments, account upgrades, and content adaptations while ensuring compatibility across production environments.
  • Troubleshot and resolved website issues, delivering timely maintenance and production support for customer-facing applications.
  • Performed quality assurance testing to verify functional accuracy, visual consistency, and adherence to project specifications prior to production release.
  • Collaborated with team members on website customization, graphical updates, and production release activities.
HTML CSS JavaScript XML Apache Velocity Web Development